Returns & Refunds

Last updated: 2 September 2026

Eligibility

Returns are accepted only when the delivered product is defective, damaged, materially different from the confirmed order, or incorrect. We do not accept returns for change of mind, minor colour variation caused by screen settings, normal handcrafted variation, or ordinary wear.

Report Within 7 Days

You must notify us within 7 calendar days of delivery. Please send the order number and clear photographs or video showing the defect, the full rug, packaging and shipping label to support@clinternational.in.

Custom and Made-to-Order Rugs

Custom, personalised and made-to-order rugs are normally non-returnable. However, they remain eligible for return or replacement when a verified manufacturing defect, transit damage or order mismatch is present.

Return Shipping

For an approved defective or incorrect product return, C. L. INTERNATIONAL will arrange or bear reasonable return shipping costs. Please do not send any item without return instructions and approval.

Condition of Returned Product

The product must be kept unused, unwashed and in its delivered condition, except for reasonable inspection. Original packaging should be retained wherever possible.

Cancellation

An order cancellation request must be made within 6 to 7 hours of order confirmation. After production, customisation, packing or dispatch has begun, cancellation may not be possible.

Refunds and Replacements

After the returned product is received and the claim is verified, an eligible refund or replacement will be approved. Refund initiation will ordinarily occur within 72 hours of approval. The time for the amount to appear in the customer’s account may additionally depend on the bank or payment provider.

Contact

C. L. INTERNATIONAL
Goppur, Gopiganj, Bhadohi, Uttar Pradesh 221303, India
GSTIN: 09AMVPK1065A1Z2
Phone: +91 9305640543
Email: support@clinternational.in
Proprietor: Sanjay Kumar Maurya